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Q: Can I get email proof before I
complete payment?
Q: How do I track my order?
Q: How do I change quantities or cancel an item in my order?
Q: Has my order shipped?
Q: How can I order double side banner?
Q: How can I access the sticker I purchased for future orders and
to add to it?
Q: How do I protect the slogan or artwork?
Q: How can I order duplicates for my old bumper stickers?
Q. What kind file can I
use?
Q. How to care magentic signs?
Q: Can I get an email
proof before I complete payment?
- Yes, create your design at Design center.
- Click add to cart button.
- Input quantity you want, click OK.
- Click Submit Now button.
- Pop up shipping information window.
- Input all your shipping information.
- Input "Proof request" in memo box.
- Choose your shipping method.
- Click OK
- Discard payment.
After all this process are done, we will get your design and we can email
your proof.
If your proof is OK, want to order, email back your invoice request.
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Q: How do I track my
order?
 In tracking notification email, click the
tracking link, you can track all your packages.
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Q: How do I change
quantities or cancel an item in my order?
You can't change, cancel any order information
after your order is submitted with payment. We start to process orders as
soon as they arrive for fast turnaround service. Please check all your graphics
and text spelling before submitting your order.
We charge 75% of order amount plus shipping
(if order has been shipped out) for reprint because of any changes of
design, spelling, color, etc.
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Q: Has my order
shipped?
We send email tracking number as soon as your
order is shipped out.
If you didn't get any tracking notification,
email tracking information request to info@friscodepot.com.
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Q: How do I protect my
Logo, Slogan or Artwork?
Easy,
just request. Use customer’s
artwork for processing only, do not display in photo gallery or any other
media.
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Q: How can I order
duplicates for old bumper stickers?
- Scan your old stickers.
- Click "online design center"
- Select bumper sticker > vinyl bumper
sticker > select your size
- Click upload button and browse your file.
- Check out.
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Q: What kind file can
I use?
Graphic File Guide
- We accept most popular graphic formats, jpg, gif, tiff, pdf, eps, ai, psd,
cdr, png, wmf.
- We might accept MS office file, we will notify if not good for printing.
- Upload high resolution file, not a small graphic image from a web site or clip
art.
- Preferred vector file format (ai, cdr, eps, wmf) for size enlargement.
- When exporting graphic files from your graphic software, don't compress, select
100% for better print equality.
- If your file is too small for printing, we will notify you via email and
will not start
processing your order until after your approval.
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Q: How can I access the
sticker I purchased for future orders and to add to it?
Email
info@friscodepot.com
with order number, we email the link for your artwork so you can order more
and modify it.
If you can't find previous order number, email
us your email address you used for last order.
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Q:
How can I order double side banner?
At check out processing, change quantity to 2
and input "Double Side Banner" in special instruction box.
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Q. How to care magnetic
signs?
Magnetic Caring tips from
the manufacture
Preparing
Magnetic-Receptive Surfaces
• Before affixing magnetic sheet to a metal surface, be sure all surface
paints, clear coats and waxes are cured (hardened).
• Clean the metallic surface and the magnet with mild detergent.
• Wipe with a soft cloth or allow to dry. (Approximate curing times:
paint - 90 days; clear coat - 60 days; wax - 2 days.)
Applying Flexible Magnet
• Affix to smooth, flat or gently curved metallic surfaces.
• Make sure the entire magnet is flat against the metal surface. Do not
place over protrusions (molding, decals, pin striping, etc.) or concave
areas. There must be NO air pockets.
• The magnet itself should be at a room temperature of 60°F (16°C) or
above when installed to achieve best results.
• Do not apply magnet that has been curled with the magnet side out. The
magnet may not attach properly to the metallic surface resulting in lifted
corners or air gaps which will weaken its holding strength. Follow
instructions for Storing Flexible Magnet.
• If you place the magnet in the wrong position, completely remove the
magnet from the surface and reaffix. Lift at sides and not at corners to
remove. Do not pull the magnet across the surface, or it may stretch due to
the resistance caused by the high magnetic strength.
• Do NOT use on horizontal metal surfaces exposed to direct sunlight (such
as automobile hoods), temperatures exceeding 160ºF (71ºC) or temperatures
below -15ºF (-26ºC). Exposure to cold weather will make the magnet more
brittle so use caution when handling.
• Be aware that long-term use on surfaces frequently exposed to sunlight
(such as vehicles) can result in uneven fading of the surface because the
magnet-covered area is shielded from ultraviolet rays.
• Do NOT use on non-metallic body fillers, simulated wood grain siding and
repainted surfaces.
NOTE: Doors and panels on some vehicles are not made of steel. This product
will not work on aluminum and plastic surfaces.
• We recommend rounded corners for magnetic vehicle signage.
Cleaning Flexible Magnet
• To guard against moisture and dirt buildup between the magnet and the
metal surface (particularly on outdoor applications), remove the magnet at
regular intervals. Clean both the magnet and metal surface with mild
detergent; wipe with a soft cloth or allow to air-dry. (For vehicle-mounted
signs, remove and clean DAILY.)
• After waxing and polishing, allow 2 days for wax to cure before applying
magnets.
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